1. General Information

AppScreen Studio offers both free and premium subscription services. This Cancellation and Refund Policy applies to all paid subscriptions and premium features.

2. Subscription Plans

We offer various subscription plans with different features and pricing. You can upgrade, downgrade, or cancel your subscription at any time through your account settings or by contacting us.

3. Cancellation Policy

3.1 Subscription Cancellation

You may cancel your subscription at any time. Cancellation can be done through your account settings or by contacting us at [email protected].

Immediate Cancellation: Your subscription will remain active until the end of your current billing period
No Automatic Renewal: After cancellation, your subscription will not renew automatically
Access Retention: You will continue to have access to premium features until the end of your paid period
Downgrade to Free: After your subscription ends, your account will automatically revert to the free plan

3.2 Account Cancellation

If you wish to completely delete your account, you may do so by contacting us. Upon account deletion:

Your account and all associated data will be permanently deleted
Any active subscriptions will be canceled
You will lose access to all synced data and projects
Local data stored in your browser will remain until you clear your browser data

4. Refund Policy

4.1 Eligibility for Refunds

We offer refunds under the following conditions:

14-Day Money-Back Guarantee: New subscriptions are eligible for a full refund within 14 days of the initial purchase
Unused Subscription Period: If you cancel within the first 14 days and have not significantly used the premium features, you may be eligible for a full refund
Technical Issues: If you experience technical problems that prevent you from using the service, contact us for a potential refund
Billing Errors: If you are charged incorrectly, we will issue a full refund

4.2 Refund Processing

When a refund is approved:

Refunds will be processed within 5-7 business days
Refunds will be issued to the original payment method
You will receive an email confirmation once the refund has been processed
The refund amount will appear in your account within 10-14 business days, depending on your bank or payment provider

4.3 Non-Refundable Items

The following are not eligible for refunds:

Subscriptions canceled after the 14-day refund period
Subscriptions that have been significantly used during the billing period
Renewal charges for subscriptions that have been active for more than 14 days
Partial refunds for unused portions of a subscription period (unless required by law)
Any promotional or discounted subscriptions, unless otherwise stated

4.4 How to Request a Refund

To request a refund, please:

Contact us at [email protected]
Include your account email and subscription details
Provide a brief explanation for the refund request
We will review your request and respond within 2-3 business days

5. Payment Methods

We accept the following payment methods:

All payments are processed securely through our payment provider, iyzico.

6. Chargebacks

If you believe there has been an unauthorized charge to your account, please contact us immediately at [email protected] before initiating a chargeback. We will work with you to resolve any billing issues.

7. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to this page.

8. Contact Us

For questions about cancellations or refunds, please contact us:

Email: [email protected]