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AppScreenStudio

Cancellation and Refund Policy

Last updated: August 31, 2026

1. General Information

AppScreenStudio offers a free tier and paid products, including credit packages and Editor Pass (time-limited premium perks). This Cancellation and Refund Policy applies to all paid purchases and premium features.

2. Paid Products

We sell credit packages for AI features and Editor Pass for time-limited premium access (for example, ad-free use, unlimited exports and uploads for the paid period). Purchases are one-time unless we clearly offer an auto-renewing product at checkout. You can manage access or request help through your account or by contacting us.

3. Cancellation Policy

3.1 Ending Paid Access

Credit packages do not auto-renew. Editor Pass and any auto-renewing product (if offered) can be stopped from renewing by contacting us at help@appscreenstudio.com.

  • Credits: Unused credits remain in your account until used, refunded under this policy, or as required by law
  • No Automatic Renewal (default): Credit packages and Editor Pass are one-time purchases and do not renew automatically unless clearly stated at checkout
  • Access Retention: Editor Pass premium perks remain available until the end of the paid period you already purchased
  • Return to Free Tier: When Editor Pass ends, your account returns to free-tier limits; remaining credits stay available for AI features

3.2 Account Cancellation

If you wish to completely delete your account, you may do so by contacting us. Upon account deletion:

  • Your account and all associated data will be permanently deleted
  • Any active paid access periods will end
  • You will lose access to all synced data and projects
  • Local data stored in your browser will remain until you clear your browser data

4. Refund Policy

Nothing in this commercial refund policy limits any mandatory consumer rights that apply to you under the laws of your country, including EU/UK statutory withdrawal rights and Turkish distance-selling rules.

4.1 Eligibility for a Full Refund

Where all of the following commercial conditions are met, we will issue a full refund of the purchase price:

  • 7-Day Request Window: You must request the refund within 7 days of the purchase
  • Credits, 50% Usage Cap: For a credit package, you must have used 50% or less of the credits from that purchase
  • Editor Pass, 50% Period Cap: For Editor Pass, less than half of the paid period must have elapsed (50% or less of the paid period used)
  • Technical Issues: If a technical problem on our side prevents you from using the product you paid for, contact us for a potential full refund even if the usage caps above would otherwise apply
  • Billing Errors: If you are charged incorrectly, we will issue a full refund of the incorrect charge

4.2 Refund Processing

When a refund is approved:

  • Approved refunds are full refunds of the eligible purchase (not partial/pro-rated amounts), unless mandatory law requires otherwise
  • Refunds will be processed within 5-7 business days
  • Refunds will be issued to the original payment method
  • You will receive an email confirmation once the refund has been processed
  • The refund amount will appear in your account within 10-14 business days, depending on your bank or payment provider

4.3 Non-Refundable Items

The following are not eligible for refunds under this commercial policy (unless mandatory law requires otherwise):

  • Requests made more than 7 days after purchase
  • Credit packages where more than 50% of the purchased credits have been used
  • Editor Pass purchases where more than 50% of the paid period has elapsed
  • Requests we reasonably suspect involve multi-account abuse, device sharing abuse, fraud, or other Terms violations, we reserve the right to deny those requests
  • Promotional or discounted purchases, unless we state otherwise at the time of the offer

4.4 How to Request a Refund

To request a refund, please:

  1. Contact us by email at help@appscreenstudio.com or via WhatsApp WhatsApp.
  2. Include your account email and purchase details (credit package or Editor Pass)
  3. Provide a brief explanation for the refund request
  4. We will review your request and respond within 2-3 business days

5. Payment Methods

We accept the following payment methods:

Visa

All payments are processed securely through our payment provider, iyzico.

6. Chargebacks

If you believe there has been an unauthorized charge to your account, please contact us immediately at help@appscreenstudio.com before initiating a chargeback. We will work with you to resolve any billing issues.

7. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting to this page.

8. Contact Us

For questions about cancellations or refunds, please contact us:

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